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SITE RULES

Campsite Rules for Touring vans, Campervans, Tents & Motorhomes.

These rules are in place so that guests staying with us enjoy their holidays as much as possible, while remaining considerate of other guests on site.

 

 1. Arriving at the campsite.

 Arrival time on site is normally after noon. If the reception is closed you can check in at the club house.

If guests want to pitch in a late night arrival area (subject to the site having the facility and availability), please discuss this with the site staff in advance of arrival.

 Bookings must be made in the name of the person who is going to be staying on the campsite.
 

 Anyone visiting a guest staying on site will need to see the site staff on arrival to ensure their stay is safe. The site staff may allow additional cars to be parked on a pitch. If staying overnight, a standard fee for visitors will apply and a fee for any additional cars may also be charged.

The Kirkstead reserves the right to restrict visitors on site if required. Day visitors, i.e. those not staying overnight, are required to vacate the campsite by 10pm in order to minimise disruption to other guests.

 Site staff are responsible for the security of the site,  please note the out of hours contact details on arrival.

 

2. Management and help on site.

a. If a guest requires any help, advice or has any difficulties, they should contact the site staff. They are responsible for the smooth running and safety of the campsite and for making everyone’s stay as enjoyable as possible.

b. So everyone can enjoy holidaying on our campsite, please follow the site staff’s requests and all notices and instructions. The health and safety of all our guests is very important to us.

c. If anyone on site disregards these rules and/or disrupts the enjoyment of others, the site staff have the right to ask them to leave the site.

d. Our site staff are in place to ensure things run smoothly and should be contacted in the first instance to help resolve any issues.

 

The kirkstead can receive deliveries of post and packages for guests staying on site. However The deliveries will all be made to reception and put in the post tray.

Everyone on site is expected to comply with any changes to ensure the safety of all site users and staff. Failure to do so could lead to guests being asked to leave the campsite.

 

3. Behaviour on site.

a. When visiting our campsite please respect the comfort, privacy and convenience of other site guests and don’t behave in a way that discredits the site or would constitute as illegal behaviour. Verbal or physical abuse towards staff or guests will not be tolerated and will result in guests being asked to leave the campsite. Those not complying will be removed from the site.

b. When taking photographs or video for personal use, guests are requested to be mindful of others and respect the privacy of people around them, especially children. Guests may not take photographs or videos for commercial purposes unless by prior agreement with the Kirkstead Club.

c. Drones are not permitted to be used by guests on our campsite. However, we may occasionally commission trained, insured, and licensed professionals to take images.

d. If guests have children with them on the site, they are responsible for their supervision.

e. To ensure that property is not damaged whilst on site, NO loose ball games are allowed on or near pitches. Please consult the site map on the website or upon arrival for play areas, or ask the site staff for suitable locations to accommodate ball games.

f. Guests are asked to always respect other guests’ privacy. For example, do NOT cut across or behind occupied pitches.

 

4. Noise.

a. Be mindful of the noise levels on the pitch at all times, ensuring in particular that you do not disturb other guests after 10pm.

b. Please think of others and keep musical instruments, radios, televisions and so on at a considerate noise level. Generators should also be used with consideration for others, please don’t operate them between 6pm and 9am.

c. There may be some grass cutting and grounds maintenance during guests stay. These are carried out to keep our sites up to the standard guests would expect. We will aim to do this when least likely to cause disturbance, but some noise may be unavoidable.

 5. Pitches.

 On most pitches, Caravans may be pitched nose or tail in. Site staff will advise if there is any confusion.

 To avoid the spread of fire, there must be at least 6 metres spacing between facing walls of adjacent caravans, motorhomes or trailer tents and a minimum clear space of 3 metres between adjoining cars/awnings/tents and other items (including windbreaks) in any direction.

 To show consideration for others, guests must please leave their pitch clean and tidy when departing the campsite.

Site staff must be informed if guests intend to leave their outfit unoccupied overnight unless guests are using a designated seasonal pitch. Normal booking fees will apply to the unoccupied period.

Guests can charge their hybrid and electric vehicles by plugging in their vehicle via their outfit (not directly into the bollard).

Most pitches provide an electrical hook up delivering up to 16 amps of power. In order to help with our environmental ambitions, please consider minimising the amount of electrical power. In addition, please limit the number and type of electrical appliances in use at any one time as over usage is often the cause of power trips and failures onsite.

Please make sure all electrical equipment complies with current British standards and regulations. We are responsible for the safety of electrical points up to the socket outlets. Cables, plugs and all equipment connected to them are the guests’ responsibility.

 

6. Using awnings, tents, or other items.

a. On pitches with awning space, guests can erect an awning, however, should guests' awnings be wider than 2.5 metres and the awning pitch be unable to accommodate the size of this, the guest will be unable to erect their awning.

b. Please protect the pitch grass by lifting groundsheets, side flaps of awnings and any other material that is detachable that may impact the grass - tents or annexes at frequent intervals or as required by site staff.

c. On non-awning pitches, wind out canopies may be used as long as the fire spacing gap is maintained. All canopies must be sufficiently secured.

d. All items erected must be located within the designated pitch area, and should not encroach outside of this, particularly not onto grass fingers in between hardstanding pitches.

 

7. Sanitation.

a. Only empty the contents of chemical closets at the disposal points provided.

b. Please wrap disposable nappies and similar bulky items in a bag and place them in the bin provided. Please don’t put them in the toilets or chemical closet emptying points.

 

8. Waste water.

a. Please collect waste water in a suitable container and empty it at the disposal point provided. Please don’t allow it to overflow.

 

9. Rubbish disposal.

Please recycle as much rubbish as possible in the appropriate areas. Please note that recycling arrangements may differ due to regional operator variations. We can not accept large items and ask that these are disposed of in an alternative and appropriate manner.

If guests need to use medical equipment which results in clinical waste, guests must provide their own safe means of disposal and take these items off-site for disposal.

 

10. Fire precautions.

a. As soon as possible after arrival, guests are strongly recommended to get to know the campsite’s fire safety precautions and location of fire points.

b. Fires must not be lit on site if the grass is very dry or there are high winds, we ask that all equipment such as BBQs and heat pits are raised off the grass and completely extinguished at the end of their use.

 

 

12. Dogs and other pets.

a. Guests are responsible for the behaviour of their pets and for ensuring they are not a nuisance to other guests. Pets must be contained securely, either within a guest’s outfit/accommodation, an appropriately ventilated vehicle, purpose designed cage, or secured by a lead not more than 2 metres long. Please ensure pets are exercised in the dog walk areas, and guests must always clean up after their pet. Guests should try to restrain their pets from toileting on the pitches of other guests.

b. Unless guests have an assistance dog, pets are not allowed in any communal areas including toilet blocks, laundry rooms or children’s play areas.

c. Dogs are welcome in our club house as long as they are well behaved and, on a lead.

d. Please see our dog policy for any further information

 

13. Roads on the campsite.

a. Guests must drive their vehicles with particular consideration for pedestrians, including children and other vulnerable road users who have priority over vehicles on our campsites’ roads. Guests must have a full current driving licence, insurance for the vehicle being driven and they must follow the principles of road safety. Cars and motorhomes must have a valid road fund licence. Vehicle speeds should not exceed 5mph (equivalent to a vehicle being in first gear or a person moving at a walking pace), Please remember that other guests' pitches are strictly not to be encroached.

b. Non-motorised and motorised recreational ride on equipment is allowed on sites although consideration should be shown to other guests at all times when using this equipment. Vehicle speeds should not exceed 5mph (that is equivalent to a vehicle being in first gear or a person moving at a walking pace), and one-way systems should be always followed. Please remember that other guests' pitches are strictly not to be encroached. No ride on equipment is permitted on site between the hours of dusk and dawn, as determined by the site staff. Please observe any ‘no ride on’ areas on site, such as around toilet blocks, and ensure that children are always supervised. Remember that the principles of road safety should be always observed, and guests must follow the   sites guidance. Special care should be taken when cycling on and off roadways. Please ask the site staff about designated cycle routes nearby. It is recommended that all users of bicycles, scooters and skateboards wear safety helmets, and other relevant safety equipment.

c. Motorised and battery operated equipment on site are acceptable for use by disabled and mobility restricted guests to allow them to access the relevant areas of the site as required. They need to be operated in line with the traffic management system and abide by the speed limit, and users must always show consideration for other guests when using the equipment.

 

14. Leaving your pitch.

All pitches should normally be vacated by 11am.

We understand that guests sometimes wish to leave the site earlier than originally planned. Please see reception or the ground staff for the early departure procedure.

 

15. Liability.

a. We accept no liability for any injury, loss or damage to property, people or pets while on a Club campsite because of events beyond our control. This includes injury, loss or damage that occurs subsequent to an event that happened as a result of an event beyond our control. Events beyond our control include but are not limited to: fire, adverse weather (including flood, storm, hail), explosions, break-in, theft, criminal damage, riots, industrial action, natural or nuclear disasters, epidemics, pandemics, war or threat of war, actual or threatened terrorist activity.

b. We cannot take responsibility for, or pay compensation because of, events beyond our control.

c. We accept no liability for any accident, injury, loss or damage to any property, people or pets while on the campsite unless the cause can be evidenced to be due to our negligence.

 

16. Security of guest property.

a. Guests are responsible for the belongings they bring with them during their stay with us.

b. Guests are advised to securely lock caravans and vehicles and remove valuable items from sight when not in attendance.

c. If guests choose to bring their own bicycle, we strongly recommend that they have specific insurance that will cover the bicycle if stolen.

 

17. Damage to guest property.

a. If damage is caused to guests’ property while on-site, they must make the site staff aware as soon as possible and provide details of the circumstances and cause of the damage.

b. We will contact the guest in writing once we have been made aware of the incident. If we consider we are liable for the damage we will ask them to provide a repair/replacement estimate.

c. We may require guests to obtain alternative estimates if we consider the estimated cost of repair is unreasonable.

d. Where it can be proven that we have acted negligently we will reimburse the guest for the repair or replacement of the damaged item(s), subject to agreement to estimates for the repairs or evidence of value.

e. We will not pay for any damage caused by another guest or third party (unless acting on our behalf) while on site. Please be aware that we are not able to provide details of other guests or third parties due to UK data protection law.


18. Damage to campsite property.

a. If guests cause any damage to our property, accommodation, articles, or facilities, we will recover from the guest the cost to repair or replace the damaged item(s). This will include any call out charges that are required to assess the damage and/or to repair or replace the item(s).

b. If damage is caused to our property while on site, guests must make the site staff aware as soon as possible and provide details of the circumstances and cause of the damage.

c. Unless it is possible to take payment for the cost of damage at the time of reporting, we will contact the guest in writing once we have been made aware of the costs involved to repair or replace the damaged item(s) and explain how to reimburse us.

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